BOOKING DIRECTLY WITH US

And you can lean back, chill and relax. Because you know that you’ve booked with the best possible rates, terms and conditions. On top of that, you know that the Green Team is there for your support. And we just love going that extra mile. 

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Why you should book directly with Green Trails and skip the middleman!

  • ‘Satisfaction Guarantee‘. Our guarantee applies only to direct customers. It does not apply to bookings made on platforms or through partners. In short; not happy with your trip? Get your money back! Check out the complete terms here.

 

  • Free cancellations up to 18h in advance! The best offer that platforms & agents can offer you is 24h. Why? Because we only offer our 18h policy to our direct customers. For added protection on our day trips, direct customers can get our Super Safe Insurance too, allowing you to cancel up to 6 hours before. You can add it when checking out.

 

  • Real support. When you book through a platform, customer service goes through them. Need to change your tour date? Good luck. We have no control over your booking or payment. The request needs to go from you to them, from them to us, from us back to them and ultimately back to you. By now the other date has probably filled up. Book directly for fast & friendly support. Our Green Team is behind you all the way. And we just love going the extra mile.

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3 More reasons why booking direct is good for you

  • The best rates out there. You know that you’ll have the price. Partners and platforms are by contract not allowed to undercut us. If you find our tour elsewhere for less, we will give you the tour for free.

 

  • Real-time availability. Book directly in our calendar with real-time availability and get your trip confirmed the same minute. Skip the whole request-interaction between you, the partner and us, and finalize your trip instantly.

 

  • Easily switch between trips. Did you book a hike, but you realize last-minute that you’d rather kayak? Give us a ring and we’ll rebook you in no-time.

Green Trails policies

Care-free Cancellations & Rebooking

Our care-free policy means that you needn’t worry about your plans changing due to unexpected circumstances. Your booking is safe with us. Our free cancellation allows you to get a full refund. And our rebooking doesn’t only apply to changing the date of your trip: it also allows you to rebook yourself on an entirely different trip for similar value if you change your mind.

For regular cancellations, no matter the reason:

Tours: free rebooking & cancellation up to 18h in advance (exceptions below)
For added protection on our day trips you can buy our Super Safe Insurance, allowing you to cancel up to 6 hours before. You can add it when checking out.

Day courses: free rebooking between 21-14 days in advance. Free cancellation up to 21 days in advance. (exceptions below)

Overnight: free rebooking between 60-30 days in advance. Free cancellation up to 60 days in advance. (exceptions below)

Exceptions: this cancellation policy does not apply to trips falling under the categories listed below. For more information contact us.

  • company events or large groups (8+)
  • rescheduled trips
  • custom / tailored bookings
  • private trips (including private short tours)

We always recommend having travel insurance.